Hi,

I just purchase a new laptop and have been having trouble with the sign in page even allowing me to enter any characters (alfa or numeric) in the user or password fields. I can sign into 2017 no problem. 2018 - 2020 do the same thing. I have turned off the firewalls and bitlocker via Microsoft helpdesk. I even took the new computer back today and got a new one. This is definitely a ProSeries problem but they don't have a clue. 

Any thoughts?

Thanks,

John