"Apparently, Intuit doesn't think they need to be 24/7."

Do you have somebody standing by in your office 24/7 --------------- just in case a client has a life or death emergency because they realize they can't find their W-2 at 3:00 in the morning?  

We choose to live where we want.  If that happens to be a place that makes things a little more inconvenient for us, we need to adjust our lifestyle instead of expecting everyone else to adjust theirs.