ProSeries 2009 and 2010

I have a request from a client for copies of 2009 and 2010 tax returns.  I can print to paper, but I want to print to pdf.  When I tried to print to pdf I got the following message:  Printer not activated, error code - 20

@IntuitAustin What is the fix for this ProSeries TY2009 and TY2010 error code?