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@hjpinto wrote:

So sorry, no cancellations, so I paid $1,000+ for a program I didn't use for one return.  Kinda pissed me off, but hey, no bust.

Got a notice today for automatic renewal.  Called to cancel to find out that I'm committed to 3 years of ProSeries and if I cancel a penalty of 10% for the 3 years = $375.

I was wondering if anyone out there knew who I should talk with.  I refused to take my wrath out on the young lady answering the phone - she's just dong her job, but I am highly displeased.

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I'm not sure about the $375 penalty.  Was there anything written?  If not, you might be able to get out of that.  Ask to see that requirement in the agreement.  When you call, ask for a supervisor.  

Great job at not yelling at the person on the phone.  It is hard to do, but you did the right thing there.  But if you ask for a supervisor, the supervisor will generally call you back and MIGHT be able to help.

As for the $1000 for trying to cancel last year's program  before tax season, you REALLY should fought that (it is probably harder to fight it now after a year though).  (1) Ask for a supervisor.  (2) Ask for the supervisor's supervisor. (3) Email or call every Intuit executive and tell them you will bring it to small claims court if they don't refund it  (you can use Google to get contact information).