Level 4

Just wondering what responsibility Pro Series should take for the ES fiasco that has developed. This whole nightmare is the result of a software error

.I have 67 clients that I have to check on. This will involve reviewing files, calling client and/or calling IRS. Then, if there was a problem, working on a solution. This will involve a lot of time and effort and possibly affect how the client views us as "professional".

Am I off base here thinking Pro Series should have some skin in this game?

 

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