Many of us long-timers feel the seem way, maybe not for your specific reason.  High prices, less than perfect customer services, buggy software, lack of updates we request, lack of information on updates, lack of forms, etc., etc.  A reasonable person might ask why do we stay with ProSeries?  First, we're too old and tired to learn a new software. Then the conversion process is most likely a nightmare (was the passive loss carryover missed or what...) and finally, it's one of the only software's that is tax form based, rather than input sheet based.  We feel your pain and we agree with you.  Good post.