First, i am sorry you were disappointed.  Our Customer Service team is based outside of the US and only our technical support and tax based support is based in the US, so they would not be able to assist with transactional related assistance.  When a charge occurs, the charge is first authorized, then goes into a completed status.

I was able to view your account balances, and it does appear that you have 4 eSignatures now loaded to your account balance.