Hi, I'm sorry you're experiencing this when trying to authorize new returns.  I can see based on your account information that you were charged for the same return more than one time, and the agent yesterday provided a ProSeries PPR credit.  You can request credit if there are additional instances by going here.  In the mean time, try relicensing your software by going to TOOLS and LICENSE PRODUCTS.  This should pull down your license information to ensure everything is as accurate as possible.

Customer service is correct though, when it comes to the 990, only the 1120, 1120S, 1065, and 1041 are included for the biz returns, any other return would be PPR basis.