It looks like this has been resolved but I use TaxproLink. I use to be a franchise owner for this company and now he just does the software sales only and now I have my own remote service. It is a super easy system allowing you to chose forms or interview mode. It reminds me of CrossLink and Jackson Hewitt system. I have never had an issue with support but I agree, Kristen is the best!! Hope this helps someone 🙂