TUCHILLY
Level 2
I saw this the other day and after calling proseries I knew less then before I called.  My understanding is we CAN NOT opt out.  It protects people from identity theft.  My question is if we file a return and it comes back rejected because id theft how can the client get the protection if the return got rejected and therefore proseries did not collect the fees?  Such a money grab!  I purchased Drake software this year for 330.00 to try as I use proseries for the year.  Proseries has gotten expensive, they charge for anything and everything they can, and then invent new ones like the TECHNOLOGY fee.  Besides that the customer service is horrible and all they do is ask a question and put us on hold to get the answer.  I called Drake a few times to test the customer service and they are on the phone within 3 rings.  
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