The-Tax-Lady
Level 9
06-03-2020
04:02 PM
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Are you talking about your fee, paid by a bank product, pay by refund? Check your bank account, if the client received their refund, your fee should show up in the deposits. Otherwise, go to the 3rd party payer website and see what it shows under your account.
I don't use the Bank Products in the ProSeries software, but that's how I follow up on payments processed by a 3rd party provider.