Nadine B
Level 1
05-28-2020
08:12 PM
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My DocuSign shows that I do not have any eSignatures in my balance. I had 12 available; just bought 55 more and it still shows zero. Is anyone else having this problem or does anyone know a quick solution.
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kdwaite
Level 3
05-28-2020
10:58 PM
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It is showing zero for me as well just now. I have about 40 remaining. Something must be wrong. How do we notify them of the problem?
CS Bray Accounting LLC
Level 2
05-29-2020
02:07 PM
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Having this same problem too -- but also cannot request any new e-signatures, as the window just gets stuck on the "add documents" screen & cannot hit "next." I reported the error via "control+L" but who knows how long this will take to remedy.
