I had the same experience with a FAM problem not exporting from QB into PS.  I reported the problem in early February 6 times.  I was told I would be notified by email.  The problem all of a sudden was fixed on April 1st - no email - no phone call - no nothing!  Meanwhile, I had to enter thousands of fixed assets manually into the tax program that had previously just been exported out of QB into PS.  I wish I could get some explanation for that and for this issue.  I am fully convinced that Intuit is more involved in their TurboTax business and the new cloud-based programs.  They could care less about the professional community.