After 25 years, I never thought I would need to change.  I have had ups and downs with ProSeries many times over the years, but things always worked out.  Many years ago, I was offered a refund of 50% of my software cost.  That kept me coming back for a while (probably too long), but the goodwill has long since expired.  I have had troubles every year for the past 4-5 years, and the solutions either take too long to help, or never come at all.  For example, FAM (Fixed Asset Manager) did not work at all at the beginning of this season.  It would not export into ProSeries, so I could not get thousands of fixed assets transferred out of QuickBooks into ProSeries.  I called in February, and then 6 times after that.  All they could say is "that program has not been released yet."  Well, why not?  How can accountants and tax professionals take care of completing entity and individual tax returns which require depreciation calculations when the softwares which we have purchased and paid for are not working?  After having to manually enter those thousands of fixed assets in ProSeries, just to get returns completed on time, there was finally an update on April 1st of this year which fixed the problem.  Thanks a lot, ProSeries!

I cannot continue to run an efficient tax business based on these kinds of experiences.  If I treated my clients the way I have been treated by ProSeries, I would not have any clients.

If anyone can recommend a solution, I would be happy to hear about it - appeal to ProSeries in some way to get their attention?  I have tried this before with limited success.  Lately, there simply is no response and denial that there have ever been any problems.  Change software?