Hi there, 

There was an error in the e-filing of New York state tax returns for a select number of ProSeries and Lacerte customers that resulted in their clients' taxes due being debited from their accounts on April 15, 2020, rather than the future date selected.  Individuals that would like to have the debit reversed and deposited back into their account for payment at a later date can contact the New York State Department of Taxation & Finance directly beginning Monday, April 20 at 8:30 am ET through Wednesday, April 22 at 4:30 pm ET at (518) 485-7884.

Federal and New York state taxes have been e-filed and accepted and there are no additional steps these filers need to take for their 2019 taxes.

We apologize for this error and are covering any banking costs associated with the inadvertent early debit of these customers’ accounts. 

- The Community Team