Linda -- Yes I am having the same problem with a number of clients. I am finding that anyone who owed money on their return (even though they paid it using a bank account) are getting that same message of "Payment Information Not Available." This occurs whether or not they are self-employed. I have at least 5 clients in this same boat and all 5 are eligible for the check and have either been laid off or lost all their customers and are really hurting. Easy to recommend patience when you've got money flowing in.  I believe it is a glitch in the programming and have no idea when it will get straightened out. It is indeed frustrating.