Anyone else remember Lee Iacocca?  The Chrysler CEO back in the 80s who made the commercials where he said, ""If you find a better car, buy it."

You certainly have some reasonable criticism, but since it is a short season and we all might die before the end of it, my policy is to finish returns first and demand satisfaction later. 

And let me know how your search for a better software company turns out.  IRS prefers to limit the field to three or four major suppliers, so they keep better control over their e-filing demands.  It's sort of like airplanes.  First you limit them to one domestic manufacturer, then you put that company out of business.

Chrysler was bought out by Fiat.  Take a deep breath and be thankful Customer Service is not in Milan.