Here's the number I was given to talk with someone directly on the Finance Team..... 1-800-925-8364, option 2. 

I guess I should be grateful that I was ONLY overcharged by $128, not $1,000 like you.  I have also been a LOYAL ProSeries customer for over 15 years and get nowhere when I call.  I've wasted about 4 hours so far on the phone trying to get my money back and no one seems to know what they are doing when I call....  I have exact order #s and everything and know which charges processed and which did not.....Calling back to the # above is on my "to-do list" along with one million other things this time of year.  

Good luck to you!! With love--from another accountant that ProSeries screwed over!