This usually works but you may have to repeat it several times a day.

1) Close all versions of ProSeries.

2) Go to Control Panel then select Internet Options. Click the Delete button and then delete the Temporary Internet files and website files, Cookies and website data, and History (I delete it all since I do not use Internet Explorer).

3) Then run "Tools - Repair Updates" and install the updates

4) Restart ProSeries

5) Try eSignature/DocuSign again

It is a royal pain. Sometimes I can use eSignature for a day or two without having to follow the steps. Other times, I have to run it before each use.