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pay per return authorization not going through!!
Solved! Go to Solution.
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I don't use it but wasn't there an alert in the software about that the other day?
Slava Ukraini!
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It was screwed up last week, a few of us got tangled in it (me included).
Then it was fixed (worked for me yesterday), might be on the fritz again.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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I use pro-lite but don't have unlimited states. Trying to authorize a NJ return. Checked my credit card and it hasn't been charged (at least not yet). Can't get through to 'ahem' Customer Support. Imagine this is the same company that handles QuickBooks.
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My pay per return authorization is not going thru. It was okay in the morning.
what to do
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Have you tried logging into your Intuit account and manually adding the money to your PPR account from there?
https://www.intuit.com/sign-in/
Scroll down to ProSeries, and log in, then on the left side of the screen click Billing > PPR - Read the instructions for Manual PPR authorizations...save you a call to support.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪