Yes. I have tried everything within the software!  Nothing worked.  So what I did was logged into DocuSign website directly from another browser.  Then I can see the signatures completed and pending.  Go to https://account.docusign.com/.    This has been my lifesaving work around to keep me going!  Intuit should definitely issue a work around for people at the least! Smh  I need a credit for my e-signature fees!  Lol.