Lisa, What I said is the program is not printing the preparers name on the return under third party designee. Even if it says in the third party designee, except your paid preparer. The IRS will not talk to you. I was on phone with IRS last week about 2018 return, and he would not talk to me, and said my name was not on third party designee. If you read the help screen it says that very same thing.