The wait time on the phone is unacceptable and when the employee connects to another department I have been disconnected.

1.  I sent attachments to Intuit regarding my change of address to update the program as I had already updated with IRS.  The employee said that info was not good enough so she walked me through to IRS to get the info she thought I needed and came up with a new efile number.  That should have never been changed her response was that I moved but I have never had to change before and I did not have problems sending efiled returns and getting acknowledgements until that was changed.  I could not get the information from the original efile # and could not relate answers to my clients.  They could not find their info in the IRS where is my refund site.  

2.  Now I get back on the phone with Intuit another hour before working with a gentleman who helped get all the acknowledgments for both efile numbers which also took at least 1 and half hours.

3.  I called to complain and waited another hour and her first reaction was to change my efile # back to the original number.  I said NO it is finally working DO NOT change it back but I think I deserve a credit for my time on the phone and the incorrect info originally for a new efile number.  She said she would give me 1 business return free, not acceptable.  I ask to speak with a Supervisor and then disconnected.  This is a very busy and short season and time is certainly a commodity.  

4.  Now I am making my deferred payment and since I did not get a chance to to transfer monies to the one account I was using 2 debits.  1 for 1000 and the other for the balance of 1214.   Well I look at my bank accounts and now I have been overcharged by $1000.  So now I have to get back on the phone and I waited for the callback, she puts me in touch with accounting that is suppose to correct the issue.  First he answers as if he is mad at the world and I told him so, but he said he will put in for the correction.  Then told me I will need to speak with customer service regarding the other issues and again it goes back to the main operator at intuit so they can direct your call and another wait time.  

WHAT IS WRONG WITH THE CLIENT SERVICE HERE IN WHICH THE PEOPLE PAYING FOR THE SOFTWARE EVERY YEAR GETS TREATED AS IF THEY DO NOT MATTER.

I hope to see a response from Intuit as a person who has used this program for so many years.