Baffled Upset
Level 2
03-07-2020
05:02 PM
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The preparer telephone number does not populate any of the business entity type of returns we are preparing. I used override to manually type in the phone number but the returns have been rejected. Only by checking the No box in answer to allowing the preparer speak to the IRS are the returns accepted by the taxing authority. Would prefer a solution so that the telephone number will populate the returns.
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linette
Level 5
03-07-2020
05:23 PM
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There is a box on preparer screen to print phone number. Is that checked?
Baffled Upset
Level 2
03-07-2020
05:54 PM
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Thank you, linette, that's the solution. Don't remember that from prior years. You're a life savior!