"let us know what to expect this tax season"

I think you already know what to expect -

Calls go to a person who attempts to direct them to the appropriate subject matter expert.  After the announced 45 minute wait time, callers are able to request a call back when it's convenient for Proseries. Issues: 1) If you are on the line when they call back, you start back at square one.  2) If the point person refers you to the wrong subject matter expert, you start back at square one.

That's why a lot of folks will just post their questions here to save the aggravation.