Returns are being e-filed within the Pro Series Basic Program and electing electronic funds withdrawal.  Form 9325 shows Form 1040 was electronically filed and accepted.  However, this form has box 5 checked, "Your electronic funds withdrawal payment request was not accepted for processing". Called the IRS to inquire about the scheduled electronic funds withdrawal payment.  IRS has the payment scheduled for withdrawal in the correct amount and the correct date.  Tech support says this is an IRS problem and IRS says it is a software problem.   Had this same problem during the 2018 filing season and was told by Tech Support that they were aware of the problem and had opened an investigation.  Has anyone else had this problem while using the Pro Series Basic Software?  There is a disconnect somewhere and maybe it is time to test a different software product.  It is time consuming to contact IRS every time a taxpayer makes an electronic funds withdrawal payment request and the Form 9325 is returned with Box 5 checked stating that the payment request was  not accepted.