Try the simple step of *re-licensing* the software (it's somewhere in tools/menu/? - I don't speak PS as I'm a Lacertian ;-(.
Do it for 2018 AND 2019.
I've read that often works miracles.. and I'm not sure support is up to speed on it.
Good luck
"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
