Nettie
Level 1
02-13-2020
01:27 PM
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Best Answer Click here
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Camp1040
Level 10
02-13-2020
02:13 PM
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Don't use the states you don't want to be charged for.
I'm sure that is what you were asking.
Nettie
Level 1
02-13-2020
04:10 PM
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incorrectly assigned four free states to ProSeries 2019 - we need to replace three - can this be accomplished ASAP
Camp1040
Level 10
02-13-2020
04:16 PM
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If you have licensed the 3 incorrect states, then you will have to call support and select the account option.
If you have not licensed the states in question, just don't use them.
Check by going to the information tab and scroll down to return usage and state license status.
Nettie
Level 1
02-15-2020
07:50 PM
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Thanks so much called and was lucky to get thru quickly My problem was resolved in 5 minutes 😋👌
