Saw this via my e-mail and wanted to send a quick reply between clients. Last Saturday we finally got to a very nice woman at Tech support. She quickly noted that Intuit does not support the NAS system. She made it very clear that everything including data backup needs to be on a Windows 10 system. My IT guy did not believe it would make a difference but we had the ability to do as Intuit advised. Since that time matters have settled down. If you have a strong IT person, make the switch and "sideline" that NAS unit. Hope this helps.