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Have already e-filed dozens of returns. Working tonight, my software froze during an e-file. When I tried to log back in, I recieve an "unable to validate
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Ditto
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I had the exact same thing happen to me. Crashed in middle of e-file and can't get back in. I went through the suggested procedures with no success.
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Same problem
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This just happened to me after working in the program most of the evening.
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Just happen to me too, unsure how to fix it
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Same problem, after I have efiled several taxes already
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I rebooted and tried the update/connected customer suggested solutions. Did not help. I would go to bed, but not sure I would sleep knowing I'm locked out of the program. If enough people have this issue, hopefully someone will notice and start fixing it.
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Same here. I updated the software and, Login Error: Unable to Validate your Online Credentials
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Ditto - same here.
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Just happen right in the middle of e-filing and same error message when I attempt to log back in.
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this just happened and did the steps to rename the file Olac to oldolac. still continuing...what now?
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I am having the same problem tonight. Intuit please help with this because I have a deadline for my client.
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It’s fixed now
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Same problem for me but I was just able to log in so hopefully it is fixed.
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@IntuitAustin Looks like this is happening to multiple folks. Would you know why this happens and how it can be resolved? Thanks!
Still an AllStar
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I've cascaded this information to the support team, who isn't open until 8 a.m. CST.
I will update this post when I have more information.
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