We are experiencing the same issues.  I don't see the hourglass either, although I have noticed that when I close out of the program and reopen it, the hourglass appears.  But ultimately, we are still not getting anywhere because more than 50% of our submissions fail.  Then we resend again, sometimes two or three subsequent times, same exact file and eventually it goes through, so it definitely is an Intuit issue.  I'm now on hold with over a 40 min wait time, just to probably get a bogus response.  Intuit is great at selling a product, poor at delivering.  Very disappointed.