George1948
Level 2
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Just-Lisa-Now-
Level 15
Level 15
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Well, Intuit says   

Intuit SmartLook technology is now built into ProSeries to bring you one-click access to video and screen sharing, so you can quickly get the answers you need.

Screen sharing with support specialists

(Available for ProSeries Professional and Basic)

Resolve questions faster when you connect with our customer success team by allowing them to see your screen in real-time. Intuit SmartLook technology is now built into ProSeries to bring you one-click access to video and screen sharing, so you can quickly get the answers you need.

 


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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George1948
Level 2
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Thank you for the information. I had a code for the agent to see it but I didn't get anyone to pop up or anything. First timer with the system and whole experience

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Just-Lisa-Now-
Level 15
Level 15
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Its used with phone support so they can remote in and view your screen.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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George1948
Level 2
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so you call tech support ?? what number do you call for them to help look it over for you??  Thank you for your insight and helping me.

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Just-Lisa-Now-
Level 15
Level 15
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https://proconnect.intuit.com/community/help-articles/help/how-to-contact-proseries-for-help/00/4714

Click the Tax Season link on the page above for current hours.

Looks like theyre already closed today, and not open on Sundays....Monday 6am Pacific Time they open


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Just-Lisa-Now-
Level 15
Level 15
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If you want to post your question or situation here, someone may be able to help.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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