Well I'm still having that problem as of today.  Not only that, it's not even the clients number attached to the log in.  Can someone tell me how do we fix this problem.  I have called 800-434-6818 number and 1-800-446-8848.  No one has a clue on what to do.  I really feel some type of way.  This does not look good in a client eyes.  Been using ProSeries since 2003.  Please HELP!!!!!  SUPPORT IS NO HELP....