Yes, it is most definitely their download.  ProSeries first response is the customer is always wrong.  Apparently the 35 minute of more wait time for technical support reflects the bugs in their program.  It is very sad when a basic function of installing to a workstation does not work.  Fixed asset manager has always been a stepchild of ProSeries.  It is not an actual part of the basic program.  It must be installed separately and can only be updated separately.  Really odd that after all of these years, they have never integrated it into their basic software.  They have successfully integrated it into the renewal invoice however.