Jeff_1961
Level 2

I had tried that and it did not work......but after 2 hours on the phone with technical support, this did, and hopefully it will help someone else:

  1. Empty out the updates folder.
    1. For a network installation, the Update folder will be located at X:\ProNet17, where X is the network drive you have Proseries installed to.
  2. Under C:\ProWin17 folder, open the inventory.dat with Notepad.
  3. In the inventory.dat file, under the heading for Components, delete all information, including the Components heading line, but do not delete the Products or any other sections.
  4. Close and Save the File.
  5. Navigate into C:\ProWin17\32bit and double click on ProSeriesUpdate.exe, and let the program update.  This forces the program to update everything you are licensed with. 
 

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