Level 2

Hello Everyone,

Our firm just got 3 brand new computers with Win 10 installed on them and our IT guy has them setup and running.

We have had a Proseries unlimited business license for several years now.

Everything seemed to be fine with the new installs until we check the 2017 software.  Now we do not have access to the partnership or S-Corp modules.  The problem is isolated to the 2017 software only, and then only on the brand new out of the box computers.  No one else is having issues with 2017.

In the homebase view, if we select "All Tax Returns", we can see the client files there.  But if you select one from there, a message pops up saying we are not licensed and tells you to go to update tab, and download new products.  When you do, long story short, the software locks up and closes.

Anybody else had this problem or know of a solution?


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