RichieA
Level 1

Hi,

I was trying to input direct deposit info on the Federal Info Worksheet, and the sheet won't display. It's blank and I cannot access the necessary boxes and lines. Is anyone else having this issue?

 

0 Cheers
poolcleaner
Level 9

I just put in the most recent update and had no problems with entering the bank information.  I had checked for you a few minutes ago before running the update and there were no problems then. Wait to see if there any other people having this issue before calling the dreaded support line.

Just-Lisa-Now-
Level 15
Level 15

If its cut off truncated, it may be a font scaling issue

https://proconnect.intuit.com/community/help-articles/help/intuit-proconnect-proseries-menu-options-...


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
cmoore
Employee
Employee

It is a rendering issue.  I fixed this by having them switch the view under the Window menu to Cascade and they were able to see the rest of the form.  The article mentioned can help you to fix it differently, but this works until you work the rest out out.