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Texas Webfile number can start with more than XT and needs to be updated in the software so that there isn't an error when trying to file the Franchise report electronically. Webfile numbers can start with XT, RT, FQ and others. Not sure how to contact Proseries to request an update to the software to fix this?
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@IntuitBettyJo or @IntuitAustin can you pass this information along to where it will get addressed?
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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How to contact ProSeries for help
If you need help, you can call us directly or take advantage of our self-help options.
To contact sales, or renew your ProSeries product, please call 1-800-934-1040, Monday - Friday, 6:00 am - 3:00 pm PT. Closed on all holidays listed below.
For customer service and technical support, please call 1-800-434-6818, Monday - Friday, 6:00 am - 5:00 pm PT.
We offer extended hours for support at the busiest tax-filing times. See below for extended hours.
September extension deadline hours of operation
September Extension Deadline Hours of Operation 1 | Pacific Time | |
Open | Close | |
Monday, September 9th, 2019 | 6:00 am | 6:00 pm |
Tuesday, September 10th, 2019 | 6:00 am | 6:00 pm |
Wednesday, September 11th, 2019 | 6:00 am | 6:00 pm |
Thursday, September 12th, 2019 | 6:00 am | 6:00 pm |
Friday, September 13th, 2019 | 6:00 am | 6:00 pm |
Saturday, September 14th, 2019 | 8:00 am | 2:00 pm |
Sunday, September 15th, 2019 | 9:30 am | 2:00 pm |
Monday, September 16th, 2019 | 6:00 am | 6:00 pm |
October extension deadline hours of operation
October Extension Deadline Hours of Operation 1 | Pacific Time | |
Open | Close | |
Monday, October 7th, 2019 | 6:00 am | 6:00 pm |
Tuesday, October 8th, 2019 | 6:00 am | 6:00 pm |
Wednesday, October 9th, 2019 | 6:00 am | 6:00 pm |
Thursday, October 10th, 2019 | 6:00 am | 6:00 pm |
Friday, October 11th, 2019 | 6:00 am | 6:00 pm |
Saturday, October 12th, 2019 | 8:00 am | 2:00 pm |
Sunday, October 13th, 2019 | 9:30 am | 2:00 pm |
Monday, October 14th, 2019 | 6:00 am | 6:00 pm |
Tuesday, October 15th, 2019 | 6:00 am | 6:00 pm |
Holiday hours of operation
Holiday 1 | Pacific Time | |||||
Date | Open | Close | ||||
Friday Before Labor Day, August 30th, 2019 * | 6:00 AM | 3:00 PM | ||||
Labor DayMonday, September 2nd, 2019 | Closed | |||||
Columbus DayMonday, October 14th, 2019 | 6:00 am | 6:00 pm | ||||
Veterans DayMonday, November 11th, 2019 | 6:00 am | 5:00 pm | ||||
Day Before Thanksgiving DayWednesday, November 27th, 2019 | 6:00 am | 3:00 pm | ||||
Thanksgiving DayThursday, November 28th, 2019 | Closed | |||||
Day After Thanksgiving DayFriday, 29th, 2019 | Closed | |||||
Day Before Christmas EveMonday, December 23rd, 2019 | 6:00 am | 3:00 pm | ||||
Christmas EveTuesday, December 24th, 2019 | Closed | |||||
Wednesday, December 25th, 2019 | Closed | |||||
New Year's EveTuesday, December 31st, 2019 | 6:00 am | 3:00 pm | ||||
New Year's DayWednesday, January 1st, 2020 | Closed | |||||
Martin Luther King, Jr. DayMonday, January 20th, 2020 | Closed | |||||
President's DayMonday, February 17th, 2020 | 6:00 am | 6:00 pm | ||||
Friday Before Memorial DayFriday, May 22th, 2020 | 6:00 am | 3:00 pm | ||||
Memorial DayMonday, May 25th, 2020 | 6:00 am | 3:00 pm | ||||
Day Before Independence DayFriday, July 3rd, 2020 | Closed | |||||
Independence DaySaturday, July 4th, 2020 | Closed |
What self-service support options do you offer?
We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the ProSeries Community and Support Page.
Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.
1All hours are subject to change without notice.
Slava Ukraini!
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@Just-Lisa-Now- wrote:
@IntuitBettyJo or @IntuitAustin can you pass this information along to where it will get addressed?
I will reach out to our support team @Just-Lisa-Now- ! Thanks as always
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♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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@Just-Lisa-Now- wrote:
You got a phone number to appear? what kind of witchcraft are you using?
We changed the filters
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XT______ is for franchise tax
RT______ is for sales tax
FQ______is for initial setup of a business questionaire
Client may need to call State Comptroller to get the XTnumber