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Trying to install Proseries 2019. Receiving the following message: Proseries requires and operating system that is Windows 8.1 or greater and is 64-bit."
I'm running Windows 10 with 64-bit. Spend over an hour on the phone with Proseries customer service. They could not figure out why it is not downloading.
Best Answer Click here
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Looks like it's related to Visual C++ instead, based on a prior post and according to MS. Perhaps you could give this a try and report back?
https://accountants-community.intuit.com/questions/1783329-vcredist_x86-exe-returned-error-code-1638
Still an AllStar
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https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
seems like if you have your Windows OS updated the files needed would be included and updated as well, not sure why some people are missing this file
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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I get an error 1638 when trying to down load the 2019 Proseries software. I have tried the Visual C download about 5 times, updating my windows OS and it still doesn't work. Where do I go from there. I tried calling support they were not any help.
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please email me on how to fix this issue at [email address removed]
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Hi,
Just go to this link : https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads and then update Visual C++ and then install proseries.It worked for me.
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I found a slightly different solution: I had the same issue reported. Reinstalling wasn't enough. I installed at least 5 times with same error every time. Then I realized that the most recent Visual C++ update wasn't working because it was conflicting with and old installation of the same. I went to the Control Panel/Uninstall a Program and removed all instances of the Microsoft Visual C++ component. Restarted the computer and the Proseries software installed everything necessary without a glitch.
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how can i fixed this, error code 1638 vcredist_)x86.exe
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I spoke with a customer and found out that if you delete all of the Visual C++ files (programs) from your computer and then relaunch the exe file, it should start working.
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This helped and was very easy to do. Thanks
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This YouTube video fixed it for me after my laptop crashed and had to have Windows re-installed.
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The Visual C++ uninstall and update solutions didn't work for me. I was using firefox and that was the problem. I downloaded through Chrome and it worked. I didn't have this issue with 2021, 2020 or 2018. What a pain, this issue has been around for a LONG time, Intuit why not issue a patch to your download?