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@sjrcpa wrote:

Do you perhaps have more than one login or more than one account? Somehow I do (goes back to when QuickBooks and Lacerte were not both Intuit products I think). I have to pick the correct one to see my current products.

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This is likely the scenario; if you can't solve it with another login though, I'd reccomend you reach out to our ProSeries Customer Service Team for further help.