I've been a Intuit/Proseries/Turbo tax software user since late 80's. the 2018/2019 season was the worst for the software. I know they had extra challenges with the late tax changes, and I understand. All the techs "thanked" us for our patience and understanding. I looks like Intuit would hold the price increase for 2019 to show how that appreciated their "loyal" customers who didn't jump ship during the storm. How quickly they forget. I'm still undecided which way to jump.