unknown1
Level 1

This is a reoccurring theme with this specific client in particular because the previous year in 2022, the same thing happened, it caused us alot of headache and loss. Has anyone had this situation ? Support said it was efiled on 03/27/24, however when he looked thru backups of the files, the last time the clients file was backed up to their servers was on 03/28/24 and the last time the file was modified was on 03/19/24, it turns out the recovered file on 03/28/24 showed that the taxes due did not match what was automatically sent to the IRS, AND there were multiple errors that werent fixed. AND i was able to file an Extension on 04/14/24 and it passed through completely fine which SHOULD not work if there has already been a return accepted by the IRS. So i know its a 100% fact that Proseries had a bug which caused this to happen year after year. Are there any solutions to this or preventions because im not paying for a broken system that puts me thru loss and headache. The support told me to get a transcript from IRS, but Transcript doesnt show the necessary things in the return and i cant make an amendment if i dont know what was sent.

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