Why can't I install ProSeries on my computer?

bourbongrey24 · ‎03-09-2024

I receive an error when trying to install the 2023 software that suggests I need Windows 10 or a 64 bit system, however I have both!

When reviewing the system requirements on this portal, it appears that I meet all of the minimum requirements.

Has anyone else had this issue and come across a solution?

abctax55 · ‎03-10-2024

Deleted

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"

Just-Lisa-Now- · ‎03-10-2024

You'll have to call support to work through why you're getting this message.

I feel like Ive seen it complained about in the past, but that months ago when people were first installing the software.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

bourbongrey24 · ‎03-10-2024

I was able to resolve the issue by performing an update of the 2022 software.