I love that we have a "work around" for clients if they're rejected for the 1095-A, but they're sure they didn't have Marketplace Insurance.

However, the instructions on the reject letter are missing more than a few steps. Currently, the instructions say (1) check the box (2) click "attach the file" (3) select "ACA Explanation."

But before we can attach a file, we kinda need to create the file, then save it, then know how to find what we've just created.... Those steps were completely missing from your instructions.

Your live help was very helpful, but those steps need to be listed in the instructions, because you can't attach a file you haven't created yet.