You know whose attitudes it changed?  It was the guy down the block.  Not the guy 5 counties away or in other states.  They were already emailing, faxing, or mailing in their info.  When I had to tell the guy down the block that he had to drop it off in the mail slot, mail, or electronically transmit their info, they didn't know how or want to do that, still preferring to meet in person.

Now that we are a few years removed from that, the in person appts have picked back up but nowhere close to where they were.  I have adapted to it, and I think I like it better.