@Frustrated-in-IL  So I made the dreaded call to support.  Actually it wasn't dreaded, I only had to wait a minute or two and got connected with a very nice lady in Texas.  Although the lady was very nice, she obviously was very new because she kept on referring to "she" when she would tell me to do something with the program.  I did go the uninstall route, but that was just for the Minnesota property tax module so that wasn't a big deal.  But when they got to the end of the road, she said she was sorry that none of the dance steps fixed the problem.  I told her that I didn't think it would fix anything because you had called in earlier and I told her that I'm sure you did the same waltz with the same results -------- but the support person blew you off.  The good news is, they officially admit there is an issue that needs to be fixed.