My clients come to me because they trust me.  If I did provide a form like that to them and explained the situation to them, there isn't one client that would have a problem with it.  If folks would rather rant and rave and pile almost finished returns up in their office, you have the right to do that.  Personally, I have always tried to find an alternative solution when Intuit puts a brick wall up in my face.  Sometimes I find a workable solution and other times I have to patiently sit and wait for Intuit to get their act together.  As of right now, I'm just glad I am in MN instead of PA.