Avoiding Duplicate Pay-Per-Return (PPR) charges

Avoiding Duplicate Pay-Per-Return (PPR) charges (intuit.com)

Request a Pay-Per-Return refund:

If you encounter duplicate charges and a refund is needed, submit your request using our self-serve request process on My Account. All requests are subject to approval.

1. Sign in to My Account.
2. From the left side of the screen select Billing ⮕ ProSeries PPR.
3. Choose the Request PPR Refund dropdown and select Request a refund.
4. Fill out the form, and Attach Audit Report.
5. For steps to save your audit report to PDF and upload, hover over the 
    

    

   next to Report File and follow the instructions.
6. Select Submit.

You will receive a confirmation that can be saved, as well as an email confirmation. Save the Tracking Number. You can follow the same steps above and select Track Refund if you would like to see the status of your request. The Tracking Number should be entered in the Enter Case Number field.