This workaround will leave the Client Letter/Invoice/Client Checklist going to a different printer, but will allow the impacted year of ProSeries to save, while we research a solution.
All steps below are for ProSeries 2021 Professional, but can be followed for prior years as well. Just replace "21" in these steps with the desired year (20, 19, 18).
Change Letter/Invoice Printer in ProSeries
- Launch ProSeries 2021
- Go to File / Print Options...
- Select Printer, PDF, and DMS Setup
- Change the Client Letters/Invoice/Client Checklist Printer to a different print driver
- Save a client file to verify
If still unable to save
- Close ProSeries 2021
- Browse to C:\Prowin21\32bit
- Open Prowin21.ini in notepad
- Look for the following line under the [GlobalOptions] section
- LetterInvoicePrinter=HP LaserJet 1022 Class Driver,winspool,LPT1:
- This line will always start with LetterInvoicePrinter=, the rest will appear different depending on your selected printer
- Delete this entire line
- Save and close the Prowin21.ini file
- Repeat the steps under Change Letter/Invoice Printer in ProSeries
