ClintCPA
Level 3

I tried the uninstall and re-install of the 2021 program earlier in the week with no luck on this issue.  I tried the steps below last night and it seems to be allowing me to print and save.  I will know more when I work on the next 1040X return next week.  

Repairing the SHRFRM file:

The 'shared form' file may be damaged and will need to be renamed. This file is responsible for storing preparer information, rates per form, and global billing options.  Renaming this file may result in the loss of the information. You'll need to re-enter this information when ProSeries is re-opened.

  1. Close ProSeries.
  2. Browse to the Common folder:
    • ProSeries Professional stand-alone default is  C:\ProWinYY\Common
    • ProSeries Basic default is C:\BasWinYY\Common
    • ProSeries Professional Network installs default is X:\ProNetYY\Common
  3. Find the SHRFRMYY file.
  4. Right-click on the files and choose Rename.
  5. Put old at the end so its called SHRFRMYYold
  6. Try to open ProSeries.
    • If ProSeries opens successfully, go to the Help menu and select Option Setup Wizard to re-enter your firm and billing information.
    • If ProSeries doesn't open, continue with the next section.
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